About the Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. Our main activities are in the UK, where we provide fixed-line services, broadband, mobile, and TV products and services. We are dedicated to connecting people, businesses, and communities, and fostering an inclusive environment where everyone can thrive. Join us in shaping the future of connectivity.
Job Description
Are you passionate about helping people and eager to work in a dynamic, customer-focused environment? BT Group is looking for enthusiastic Flexible Hours Customer Service Representatives to join our team in Manchester. This hybrid role offers the flexibility to balance your work and personal life while providing essential support to our customers. You will be the first point of contact for our valued clients, resolving inquiries, providing information, and ensuring a positive customer experience.
Key Responsibilities
- Handle inbound customer calls and inquiries with professionalism and efficiency.
- Provide accurate information regarding BT products and services.
- Resolve customer issues and complaints effectively, escalating when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate channels.
- Meet or exceed individual and team performance targets.
- Adhere to company policies and procedures.
- Continuously learn about new products, services, and system updates.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to empathize with customers and build rapport.
- Proficiency in basic computer skills and navigating multiple systems.
- Adaptability to a fast-paced and evolving work environment.
- Reliable and punctual with a strong work ethic.
- Ability to work flexible shifts, including evenings and weekends.
Preferred Qualifications
- Previous experience in a customer service or call center role.
- Familiarity with telecommunications products and services.
- Experience with CRM software.
Perks & Benefits
- Competitive hourly pay.
- Comprehensive training program.
- Generous holiday allowance.
- Employee discount on BT products and services.
- Pension scheme.
- Health and wellbeing programs.
- Opportunities for career progression and development within a global company.
- Hybrid work model for increased flexibility.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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