English Speaking Customer Support Representative

About the Company

Amazon is a world leader in e-commerce and cloud computing, committed to being Earth’s most customer-centric company. We pioneer new technologies and services, enabling millions of customers globally to discover new products and enjoy fast delivery. Join our diverse team and help us continue to innovate and build the future.

Job Description

We are seeking a dedicated and enthusiastic English Speaking Customer Support Representative to join our dynamic team. This is a 100% remote position based in Germany, offering you the flexibility to work from the comfort of your home. You will be the first point of contact for our English-speaking customers, providing exceptional service and resolving inquiries related to orders, products, services, and accounts.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Resolve customer complaints and issues, identifying the root cause and escalating complex cases when necessary.
• Maintain high customer satisfaction scores through excellent service and proactive problem-solving.
• Document all customer interactions and transactions accurately in our systems.
• Adhere to company policies and procedures, ensuring data security and privacy.
• Continuously learn about new products, services, and policies to better assist customers.

Required Skills

• Fluent in English, both written and verbal, with excellent communication skills.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Ability to adapt/respond to different types of characters.
• Excellent problem-solving skills and attention to detail.
• Proficiency with common computer applications and ability to learn new software quickly.
• Ability to work independently and manage time effectively in a remote work environment.

Preferred Qualifications

• Previous experience working in a remote customer service role.
• Familiarity with e-commerce platforms and online retail.
• Experience using CRM systems (e.g., Salesforce, Zendesk).
• A passion for delivering outstanding customer service.
• Ability to multitask, prioritize, and manage time effectively.

Perks & Benefits

• Competitive annual salary.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Employee discounts on Amazon products and services.
• Opportunities for career growth and professional development.
• A supportive and inclusive remote work culture.
• Employee assistance program.

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