About the Company
Etihad Airways, the national airline of the UAE, is a world-leading airline renowned for its exceptional service, luxury, and commitment to connecting Abu Dhabi to the world. We offer a dynamic work environment where diversity is celebrated, and professional growth is encouraged. Join our team and be part of an organization dedicated to delivering unparalleled travel experiences.
Job Description
We are seeking dedicated and enthusiastic English-speaking individuals to join our Airport Ground Staff team in Al Ain. This pivotal role involves ensuring the smooth and efficient operation of ground services, providing exceptional support to passengers, and maintaining the highest standards of safety and service quality. This is a fantastic opportunity for individuals looking to start a career in aviation, with visa sponsorship and accommodation provided for successful international candidates.
Key Responsibilities
- Assist passengers with check-in, baggage handling, and boarding procedures.
- Provide clear and concise information to passengers regarding flight schedules, gates, and general airport inquiries.
- Manage passenger queries and resolve issues efficiently and courteously.
- Ensure compliance with all safety and security regulations.
- Coordinate with flight crews, baggage handlers, and other ground service personnel.
- Monitor flight arrivals and departures, ensuring timely ground operations.
- Support passengers with special needs, including unaccompanied minors and those requiring mobility assistance.
Required Skills
- Fluency in English (spoken and written)
- Excellent customer service and communication skills
- Ability to work effectively in a fast-paced and dynamic airport environment
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts, including nights, weekends, and holidays
- Physical fitness to perform duties such as standing, walking, lifting, and pushing baggage
Preferred Qualifications
- Previous experience in aviation, hospitality, or a customer-facing role
- Proficiency in additional languages (e.g., Arabic, Hindi, Tagalog)
- High school diploma or equivalent qualification
- Valid UAE driving license (optional, for specific roles within ground staff)
Perks & Benefits
- Comprehensive visa sponsorship
- Company-provided accommodation
- Health and medical insurance coverage
- Competitive monthly salary
- Annual leave and public holidays
- Opportunity for career progression within the aviation industry
- Staff travel benefits on Etihad Airways flights
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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