Remote Part-Time Customer Support Agent & Creative Assistant

About the Company

Shopify is a leading global commerce company, providing tools to start, run, and scale a business. We power millions of businesses worldwide, offering an all-in-one e-commerce platform that enables entrepreneurs to create and manage their online stores. We are committed to making commerce better for everyone, fostering a diverse and inclusive environment where innovation thrives. Our mission is to make entrepreneurship more accessible and empower individuals to build their dreams.

Job Description

Join Shopify as a Remote Part-Time Customer Support Agent & Creative Assistant. This unique role combines direct customer interaction with support for our creative teams. You will be the first point of contact for our merchants, providing exceptional support and guidance, while also assisting our creative directors with various projects, from content organization to basic design support. This is an excellent opportunity for someone looking to grow their skills in a dynamic, fast-paced environment, with comprehensive training provided.

Key Responsibilities

• Provide empathetic and efficient customer support to Shopify merchants via email, chat, and phone.
• Resolve merchant inquiries and issues, escalating complex cases as needed.
• Maintain detailed records of customer interactions and resolutions.
• Assist creative directors with content organization, asset management, and project coordination.
• Support the creative team with minor graphic adjustments, presentation preparation, and research tasks.
• Collaborate with various internal teams to ensure a seamless merchant experience.
• Contribute to improving customer support processes and creative workflows.

Required Skills

• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with common office software (e.g., Google Workspace, Microsoft Office).
• Ability to learn new software and tools quickly.
• Self-motivated, proactive, and able to work independently in a remote setting.
• Basic understanding of e-commerce principles.

Preferred Qualifications

• Previous experience in customer service or a support role is a plus.
• Familiarity with graphic design software (e.g., Adobe Creative Suite, Canva).
• Experience with project management tools.
• A passion for creativity and digital content.
• Ability to multitask and manage time effectively.

Perks & Benefits

• Flexible part-time hours.
• Comprehensive paid training program.
• Opportunity for career growth within a leading global tech company.
• Access to Shopify's extensive learning and development resources.
• Employee assistance program.
• Vibrant and supportive remote work culture.
• Discount on Shopify plans.

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