Retail Sales Colleague (Entry-Level)

About the Company

Marks & Spencer is a leading British retailer with a rich heritage of quality, value, and exceptional customer service. We pride ourselves on offering stylish, high-quality products across food, clothing, and home. Our commitment extends beyond our products to creating a diverse and inclusive workplace where every colleague feels valued and empowered to make a difference. Join our team and become a part of a brand that has been a cornerstone of British high streets for over a century.

Job Description

Are you passionate about people and products? Do you love helping customers find exactly what they need? Marks & Spencer is looking for enthusiastic and customer-focused individuals to join our team as Retail Sales Colleagues. No prior experience is required – we believe in nurturing talent and providing comprehensive training to help you succeed. This is an exciting opportunity to start your career in retail with a renowned brand, learn valuable sales and service skills, and contribute to a vibrant shopping experience.

Key Responsibilities

• Greet and assist customers with a friendly and positive attitude.
• Help customers locate products, answer questions, and provide recommendations.
• Process sales transactions accurately using our point-of-sale (POS) system.
• Maintain a tidy, organised, and appealing sales floor.
• Handle returns and exchanges efficiently and courteously.
• Restock merchandise and ensure products are correctly displayed.
• Collaborate with team members to achieve sales targets and store goals.
• Adhere to company policies and procedures, including health and safety guidelines.

Required Skills

• Excellent communication and interpersonal skills.
• A positive, can-do attitude and willingness to learn.
• Ability to work effectively in a fast-paced retail environment.
• Reliable and punctual.
• A genuine passion for customer service.

Preferred Qualifications

• Basic numeracy and literacy skills.
• Previous experience in a customer-facing role (beneficial but not essential).
• An interest in fashion, food, or home products.

Perks & Benefits

• Competitive hourly pay.
• Comprehensive training and development programs.
• Generous staff discount across all M&S products.
• Opportunities for career progression within a large retail organisation.
• A supportive and inclusive working environment.
• Paid holiday allowance.
• Pension scheme.

Apply Now