Content Moderator for Gaming Platforms – Remote

About the Company

Ubisoft Montreal is a leading video game development studio, part of Ubisoft, a global leader in the creation, publication, and distribution of interactive entertainment. Located in the vibrant city of Montreal, we are behind some of the most iconic and innovative games in the industry. Our mission is to create rich, immersive worlds and unforgettable experiences for our players. We foster a creative and inclusive environment where diverse talents can thrive, pushing the boundaries of technology and storytelling.

Job Description

We are seeking a dedicated and detail-oriented Remote Content Moderator for Gaming Platforms to join our team. In this role, you will play a critical part in maintaining a safe, respectful, and engaging online environment for our gaming communities. You will be responsible for reviewing user-generated content, ensuring compliance with our community guidelines, and taking appropriate action when violations occur. This is an excellent opportunity for someone passionate about gaming and online community health to contribute to a world-class entertainment company. This position is 100% remote, allowing you to work from anywhere within Canada.

Key Responsibilities

• Review user-generated content, including text, images, and videos, across various gaming platforms and channels.
• Enforce community guidelines, terms of service, and policies consistently and fairly.
• Identify and escalate complex or sensitive content issues to senior moderators or relevant internal teams.
• Maintain detailed records of moderation actions and content reviews.
• Contribute to the continuous improvement of moderation processes and tools by providing feedback.
• Stay informed about current trends in online content, gaming culture, and community safety.
• Collaborate with community managers, customer support, and development teams to address community feedback and concerns.

Required Skills

• Proven experience in online content moderation, community management, or a related field (minimum 1 year).
• Excellent written and verbal communication skills in English and French (bilingualism is a strong asset for the Canadian market).
• Strong understanding of online safety issues, digital ethics, and community guidelines.
• Ability to make sound judgments quickly and consistently in ambiguous situations.
• High level of empathy, discretion, and emotional resilience when dealing with sensitive content.
• Proficiency with various content moderation tools and platforms.
• Reliable high-speed internet connection and a dedicated home office setup.

Preferred Qualifications

• Bachelor’s degree in Communications, Linguistics, Sociology, or a related field.
• Previous experience working for a gaming company or moderating gaming-specific content.
• Familiarity with various gaming genres and online gaming communities.
• Experience with data analysis and reporting on content moderation metrics.

Perks & Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Employee assistance program for mental health and well-being.
• Opportunities for professional development and career growth.
• Access to the latest Ubisoft games and exclusive content.
• Dynamic and inclusive remote work culture.

Apply Now