Hotel Manager

About the Company

Hilton is a leading global hospitality company, with a portfolio of 19 world-class brands comprising more than 7,300 properties and 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founder Conrad Hilton’s vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton is consistently recognized as a top employer and a global leader in sustainability.

Job Description

As Hotel Manager at our Hilton Garden Inn Wolverhampton City Centre, you will be the driving force behind the daily operations, ensuring exceptional guest experiences, operational efficiency, and financial success. This pivotal leadership role requires a passionate individual with a strong background in hospitality management, a keen eye for detail, and an unwavering commitment to service excellence. You will be responsible for overseeing all aspects of the hotel, from front desk and housekeeping to food and beverage, ensuring that our team consistently delivers the highest standards of quality and guest satisfaction. Your strategic vision will be crucial in maintaining our reputation, fostering a positive work environment, and achieving key performance indicators.

Key Responsibilities

• Lead, mentor, and develop a high-performing team across all hotel departments.
• Oversee daily hotel operations, ensuring adherence to Hilton's brand standards and service excellence.
• Manage the hotel's budget, financial performance, and revenue generation strategies.
• Ensure exceptional guest satisfaction by addressing feedback and continuously improving service delivery.
• Implement and maintain robust health, safety, and security protocols.
• Drive employee engagement and foster a positive, inclusive work culture.
• Monitor market trends and competitor activities to identify opportunities for growth.
• Collaborate with sales and marketing teams to optimize occupancy and average daily rate.
• Handle crisis management and resolve guest or operational issues effectively.

Required Skills

• Proven experience in hotel management, preferably within a branded hotel environment.
• Strong financial acumen and experience with budgeting and P&L management.
• Exceptional leadership and team-building abilities.
• Outstanding customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in hotel management software (e.g., Opera PMS).
• In-depth knowledge of hospitality industry regulations and best practices.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Experience with the Hilton brand and its operational standards.
• Multilingual abilities.
• Demonstrated success in achieving operational and financial targets.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Generous paid time off and holiday entitlement.
• Employee travel discounts at Hilton properties worldwide.
• Opportunities for professional development and career advancement within a global company.
• Pension scheme.
• Complimentary meals on duty.

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