About the Company
Cisco is a global technology leader that has been making the Internet work since 1984. Our people, products, and partners help society securely connect and seize tomorrow’s digital opportunity. We are committed to fostering an inclusive culture that values diversity, innovation, and collaboration. Join us in shaping the future of connectivity.
Job Description
Are you passionate about technology and helping others? Do you thrive in a remote work environment? Cisco is seeking an enthusiastic and dedicated Entry-Level Remote Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing essential technical assistance and ensuring their success with Cisco products and solutions. This is an excellent opportunity for individuals eager to start a career in IT support, offering comprehensive training and a clear path for professional growth. This position is 100% remote, allowing you to work from anywhere within the UK.
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat, troubleshooting basic hardware and software issues.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical issues to senior support engineers when necessary.
- Guide customers through problem-solving processes and product features.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Participate in ongoing training and development programs to enhance technical knowledge and skills.
- Collaborate with team members to share knowledge and improve support processes.
Required Skills
- Strong verbal and written communication skills in English
- Ability to learn new technologies quickly
- Basic understanding of networking concepts (e.g., TCP/IP, Wi-Fi)
- Excellent problem-solving and analytical abilities
- Customer-focused mindset with a strong desire to help
- Proficiency in using standard office software (e.g., Microsoft Office Suite)
- Ability to work independently and manage time effectively in a remote setting
Preferred Qualifications
- Associate's degree in Information Technology, Computer Science, or a related field
- Previous experience in a customer service or help desk role (even non-tech)
- Familiarity with CRM software
- Basic knowledge of Cisco products or services
- Certifications such as CompTIA A+ or Network+
Perks & Benefits
- Competitive salary and performance bonuses
- Comprehensive health, dental, and vision insurance
- Generous paid time off and holidays
- Company-sponsored retirement plan with matching contributions
- Extensive professional development and training opportunities
- Employee assistance program
- Flexible work schedule (remote)
- Discounted Cisco products and services
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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