Customer Success Manager, DACH Region

About the Company

SAP is a global market leader in enterprise application software, helping companies of all sizes and industries run at their best. Our innovations enable over 400,000 customers worldwide to work together more efficiently and use business insight more effectively. As a purpose-driven organization, we are committed to making the world run better and improving people’s lives through our technology and our values.

Job Description

Join SAP as a Customer Success Manager for the DACH region and play a pivotal role in ensuring our customers achieve maximum value from their SAP investments. You will be responsible for building strong relationships, understanding customer needs, and orchestrating resources to drive adoption, retention, and growth. This role requires a strategic mindset, excellent communication skills, and a deep understanding of enterprise software solutions.

Key Responsibilities

• Develop and maintain strong, long-lasting customer relationships at all levels, acting as a trusted advisor.
• Proactively engage with customers to understand their business objectives and align SAP solutions to achieve desired outcomes.
• Drive product adoption, ensuring customers are leveraging the full capabilities of their SAP licenses.
• Identify potential risks and opportunities within customer accounts and collaborate with internal teams to address them.
• Orchestrate internal resources (e.g., professional services, support, sales) to ensure customer success and satisfaction.
• Conduct regular business reviews with customers to track progress, present value, and discuss future strategies.
• Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales teams.
• Advocate for customer needs internally, influencing product development and service improvements.
• Contribute to the renewal and expansion of customer contracts.

Required Skills

• Fluency in German and English (both written and spoken)
• Proven experience in Customer Success, Account Management, or Consulting roles within the enterprise software industry (minimum 3 years)
• Strong understanding of B2B business processes and challenges
• Excellent communication, presentation, and interpersonal skills
• Ability to build rapport and influence stakeholders at all levels
• Demonstrated ability to manage multiple projects and priorities effectively
• Proficiency with CRM software (e.g., Salesforce) and customer success platforms
• Bachelor's degree in Business Administration, Computer Science, or a related field

Preferred Qualifications

• Experience with SAP products and solutions (e.g., S/4HANA, CX, Ariba, SuccessFactors)
• Master's degree or equivalent in a relevant field
• Certifications in Customer Success Management methodologies
• Prior experience working with customers in the DACH region

Perks & Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Generous paid time off and holidays
• Retirement savings plan with company match
• Opportunities for professional development and continuous learning
• Flexible working arrangements (hybrid model)
• Employee assistance program
• On-site amenities including modern office spaces, cafeteria, and wellness programs
• Access to innovative technologies and a global network of experts

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