About the Company
Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are driven by customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. Join our diverse team and contribute to a company that’s constantly innovating on behalf of customers worldwide.
Job Description
We are seeking a highly organised and detail-oriented Remote Order Tracking Clerk to join our dynamic team. This is a 100% remote position, offering you the flexibility to work from your home in Wimbledon, London. As an Order Tracking Clerk, you will be crucial in ensuring our customers receive their products efficiently and on time. You will monitor the status of orders, update tracking information, communicate with various departments, and resolve any discrepancies that may arise during the shipping process. The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced, virtual environment.
Key Responsibilities
- Monitor the status of customer orders from placement to delivery.
- Accurately update and maintain order tracking information in our internal systems.
- Communicate with customers, suppliers, and internal teams regarding order status and potential delays.
- Investigate and resolve tracking discrepancies, lost shipments, or delivery issues.
- Generate regular reports on order status, delivery performance, and any outstanding issues.
- Collaborate with logistics, customer service, and warehouse teams to ensure smooth order flow.
- Adhere to company policies and procedures related to order processing and data handling.
- Proactively identify and escalate any significant issues that could impact customer satisfaction or operational efficiency.
Required Skills
- Proficiency in using computer systems and office software (e.g., Microsoft Office Suite).
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Effective written and verbal communication skills.
- Ability to work independently and as part of a remote team.
- Problem-solving aptitude and the ability to handle unexpected situations.
Preferred Qualifications
- Previous experience in an order tracking, logistics, customer service, or administrative role.
- Familiarity with e-commerce platforms and shipping software.
- Experience working in a remote or virtual team setting.
- Ability to learn new software and systems quickly.
- A quiet, dedicated home office space with reliable internet connection.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive benefits package including medical, dental, and vision insurance (eligibility requirements apply).
- Paid time off and holiday pay.
- Employee discount on Amazon products.
- Opportunities for career growth and development.
- Flexible remote work environment.
- Access to Amazon's extensive training resources.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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