About the Company
Prezzo is a leading Italian restaurant chain across the UK, known for its vibrant atmosphere, delicious pasta, pizza, and classic Italian dishes. We pride ourselves on providing exceptional dining experiences and creating memorable moments for our guests. Join our passionate team and be a part of a company that values quality, innovation, and excellent customer service.
Job Description
We are seeking a charismatic and organised Restaurant Host / Hostess to be the first point of contact for our guests at our bustling Epsom location. In this pivotal role, you will be responsible for creating a warm and welcoming atmosphere, managing reservations efficiently, and ensuring a seamless flow of customers into our dining area. If you have a passion for hospitality, excellent communication skills, and thrive in a fast-paced environment, we would love to hear from you. This is an on-site position vital to the smooth operation of our restaurant.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, ensuring a positive first impression.
- Manage the reservation system efficiently, seating guests promptly according to their bookings and availability.
- Handle walk-in guests, providing accurate wait times and seating them as soon as possible.
- Answer phone calls professionally, taking reservations and addressing guest inquiries.
- Escort guests to their tables, presenting menus and introducing them to their server.
- Maintain a tidy and organised reception area, including coat check services where applicable.
- Assist with managing the dining room flow, communicating with servers and management regarding table availability and guest needs.
- Handle guest feedback and complaints gracefully, escalating issues to management when necessary.
- Support the restaurant team with light duties as required to ensure smooth operations.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A friendly, professional, and welcoming demeanor.
- Strong organisational skills and attention to detail.
- Ability to work effectively under pressure in a fast-paced environment.
- Proficiency in using reservation software (e.g., OpenTable, Resy) or willingness to learn quickly.
- Ability to stand for extended periods and perform light lifting.
- Availability to work evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience (6 months+) in a host/hostess or customer service role within the hospitality industry.
- Knowledge of Italian cuisine and dining etiquette.
- Ability to converse in additional languages is a plus.
Perks & Benefits
- Competitive hourly wage plus tips.
- Generous staff discount on food and drink.
- Paid holiday allowance.
- Comprehensive training and development programs.
- Opportunities for career advancement within Prezzo.
- A fun, supportive, and dynamic work environment.
- Free staff meals during shifts.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
