Room Service Attendant

About the Company

Courtyard by Marriott, part of the Marriott International family, is a leading brand in the hospitality industry, dedicated to providing guests with an exceptional travel experience. We pride ourselves on our commitment to service, quality, and creating a welcoming environment for both our guests and our associates. Join a team where your contributions are valued, and your career growth is supported.

Job Description

We are seeking a dedicated and friendly Room Service Attendant to join our dynamic team. As a Room Service Attendant, you will be responsible for providing prompt, courteous, and efficient food and beverage service to guests in their rooms, ensuring a high level of guest satisfaction. This role requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment. You will play a crucial role in enhancing our guests’ stay by delivering exceptional dining experiences directly to their doors.

Key Responsibilities

• Receive and accurately process room service orders via phone or in-person, ensuring all special requests and dietary needs are noted.
• Prepare trays and carts with food and beverages according to established standards, ensuring proper presentation and temperature.
• Deliver food and beverage orders to guest rooms in a timely and professional manner, adhering to service etiquette.
• Set up and present food and beverage items within the guest room, ensuring all items are placed correctly and neatly.
• Provide accurate information to guests regarding menu items, daily specials, and hotel services.
• Collect used trays and dishes from guest rooms and designated areas, ensuring cleanliness and organization.
• Process payments accurately and efficiently, handling cash and credit card transactions.
• Maintain a clean and organized work area, including food preparation areas, service stations, and storage.
• Adhere to all food safety and sanitation regulations and hotel policies.
• Collaborate with kitchen and other hotel staff to ensure seamless service delivery.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Strong customer service orientation and a friendly, approachable demeanor.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in order taking and delivery.
• Ability to lift and carry trays, push carts, and stand for extended periods.
• Basic math skills for handling payments and making change.
• Availability to work various shifts, including mornings, evenings, weekends, and holidays.

Preferred Qualifications

• Prior experience (6+ months) in a hotel, restaurant, or customer service role.
• Knowledge of food and beverage service standards and etiquette.
• Familiarity with POS systems.

Perks & Benefits

• Competitive hourly wage.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• 401(k) retirement plan with company match.
• Employee discounts on hotel stays and F&B at Marriott properties worldwide.
• Opportunities for career growth and professional development.
• Supportive and inclusive work environment.

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