Virtual Blog Comment Moderator

About the Company

Jumia Group is a leading pan-African e-commerce platform, connecting sellers with consumers and offering a wide range of products and services. We are committed to leveraging technology to improve everyday life in Africa. Our dynamic and diverse team is driven by innovation and a passion for making a real impact across the continent.

Job Description

We are seeking a diligent and community-focused Virtual Blog Comment Moderator to join our content team. This fully remote role involves reviewing, approving, and responding to comments on our various blog posts and articles, ensuring a positive, respectful, and engaging environment for our readers. The ideal candidate will have excellent written communication skills, a keen eye for detail, and a strong understanding of online community guidelines and best practices. You will be instrumental in fostering a vibrant and safe online community around Jumia’s content.

Key Responsibilities

• Review and moderate all incoming comments on Jumia Group's blogs and articles in a timely and consistent manner.
• Ensure comments adhere to established community guidelines, accurately identifying and removing spam, offensive content, or inappropriate discussions.
• Engage proactively with the community by responding to questions, fostering constructive discussions, and escalating complex issues or user feedback to relevant internal teams.
• Identify and report recurring issues, emerging trends, or potential threats to the brand's online reputation to the content and marketing teams.
• Maintain a consistent, professional, and brand-aligned tone of voice in all interactions.
• Collaborate closely with the content and marketing teams to develop and enhance community engagement strategies and improve user experience.

Required Skills

• Proven experience (minimum 1 year) in online moderation, community management, or a similar role, demonstrating sound judgment and attention to detail.
• Excellent written communication skills in English, with impeccable grammar, spelling, and punctuation.
• Ability to make quick, sound judgments regarding content suitability in accordance with predefined guidelines.
• High level of empathy and understanding of diverse online communities and cultural nuances.
• Familiarity with blog platforms, content management systems, and social media moderation tools.
• Strong organizational skills and the ability to manage multiple tasks and a high volume of comments effectively.
• Reliable internet connection and a dedicated, quiet home office setup suitable for remote work.

Preferred Qualifications

• Bachelor's degree in Communications, Marketing, Journalism, English, or a related field.
• Basic understanding of SEO principles related to comments and user-generated content.
• Proficiency in other major African languages (e.g., French, Arabic, Swahili, Yoruba) is a significant plus.
• Previous experience working in an e-commerce or digital media environment.

Perks & Benefits

• Competitive monthly salary commensurate with experience.
• Enjoy a fully remote work environment offering excellent flexibility and work-life balance.
• Opportunity to make a tangible impact and grow your career with a leading pan-African e-commerce pioneer.
• Access to professional development and continuous learning opportunities.
• Participation in health and wellness programs designed for employee well-being.
• Exclusive employee discounts on Jumia products and services.

Apply Now