Assistant Hotel Manager

About the Company

Best Western Plus King’s Inn & Suites is a premier lodging destination in Kingman, Arizona, offering exceptional service and comfortable accommodations. As part of the globally recognized Best Western brand, we are committed to creating memorable experiences for our guests and fostering a supportive, professional environment for our team members.

Job Description

We are seeking a dynamic and experienced Assistant Hotel Manager to support our General Manager in overseeing all aspects of hotel operations. This pivotal role is crucial for ensuring guest satisfaction, operational efficiency, and the successful financial performance of our property.

Key Responsibilities

• Assist the General Manager in daily hotel operations and management.
• Supervise, train, and develop front desk, housekeeping, and maintenance staff.
• Ensure high standards of guest service, resolving complaints and issues promptly.
• Manage room inventory, reservations, and check-in/check-out processes.
• Monitor and control departmental expenses, contributing to budget management.
• Conduct regular property inspections to maintain cleanliness and safety standards.
• Assist in marketing and promotional activities to maximize occupancy and revenue.
• Handle guest relations and maintain a positive public image for the hotel.
• Oversee night audit functions and prepare daily reports as required.
• Act as Manager on Duty in the General Manager's absence.

Required Skills

• Excellent leadership and communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in hotel management software (PMS).
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of hospitality industry standards and regulations.
• Customer service-oriented mindset.

Preferred Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Experience with Best Western brand standards.
• Certified Hotel Administrator (CHA) or similar certification.
• Multilingual abilities.

Perks & Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Employee discounts on hotel stays worldwide.
• Professional development and growth opportunities.
• Friendly and supportive work environment.

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