Virtual Blog Comment Moderator

About the Company

Indeed is the #1 job site in the world* with over 300 million unique visitors every month. We strive to put job seekers first, giving them free access to search for jobs, post resumes, and research companies. Every day, we connect millions of people to new opportunities. Indeed is a subsidiary of Recruit Holdings Co., Ltd. (*Comscore, Total Visits, April 2023).

Job Description

Indeed is seeking a detail-oriented and vigilant Virtual Blog Comment Moderator to join our growing content team. In this 100% remote role, you will be responsible for reviewing, moderating, and responding to user-generated comments on Indeed’s various blogs and content platforms. Your primary goal will be to ensure a positive, respectful, and engaging online community while upholding our content guidelines and brand voice.

Key Responsibilities

• Review and moderate blog comments for adherence to community guidelines and terms of service.
• Approve or reject comments based on established criteria, including relevance, tone, and content.
• Respond to select comments in a professional and engaging manner, fostering community interaction.
• Identify and escalate inappropriate, spam, or malicious content to relevant teams.
• Maintain a consistent and impartial approach to moderation across all platforms.
• Provide feedback on evolving community trends and potential content guideline improvements.
• Collaborate with content and social media teams to align moderation strategies with broader content goals.

Required Skills

• Excellent written communication skills with impeccable grammar and spelling.
• Strong attention to detail and critical thinking abilities.
• Ability to make quick, sound judgments based on established guidelines and policies.
• Proficiency with online moderation tools and community management platforms.
• Understanding of online community best practices and digital etiquette.
• Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
• High level of empathy and conflict resolution skills to handle diverse interactions.

Preferred Qualifications

• Previous experience (1+ year) in online content moderation, community management, or customer service.
• Familiarity with blogging platforms (e.g., WordPress) and content management systems.
• Experience with SEO best practices and keyword understanding, particularly in relation to user-generated content.
• Bachelor's degree in Communications, Marketing, Journalism, or a related field.
• A genuine passion for fostering positive and inclusive online communities.

Perks & Benefits

• Comprehensive health, dental, and vision insurance for you and your family.
• Generous paid time off, including vacation, sick leave, and company holidays.
• 401(k) retirement plan with competitive company match to support your financial future.
• Extensive professional development opportunities and continuous learning resources.
• Remote work setup allowance to ensure you have a comfortable and productive home office.
• Employee assistance program for personal and professional support.
• Flexible work schedule designed to promote work-life balance.

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