About the Company
Canva is a leading global visual communications platform, on a mission to empower the world to design. Our intuitive drag-and-drop interface, vast library of templates, photos, and fonts make design accessible to everyone, regardless of their experience. We believe that everyone should have the ability to create amazing designs, and we’re committed to building tools that help our community bring their ideas to life. Join our rapidly growing team and help us build the future of design!
Job Description
Are you passionate about helping people and eager to kickstart your career in customer support? Canva is looking for enthusiastic and dedicated Virtual Assistants to join our Customer Support team. This is a 100% remote role, allowing you to work from anywhere in Australia. We believe in potential over pedigree, so no degree is required – we provide comprehensive training to equip you with all the skills you need to succeed. As a Virtual Assistant, you will be the first point of contact for our users, providing friendly and efficient support across various channels, helping them get the most out of Canva.
Key Responsibilities
- Provide exceptional customer support via email, chat, and potentially phone, addressing inquiries and resolving issues with empathy and efficiency.
- Guide users through Canva's features and functionalities, offering troubleshooting and best practices.
- Escalate complex issues to senior support specialists or relevant internal teams when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions in our CRM system.
- Contribute to the continuous improvement of our help resources and FAQs based on user feedback.
- Collaborate with cross-functional teams to improve the overall user experience.
- Stay up-to-date with new product features and company policies to provide informed support.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a proactive approach to helping others.
- Ability to learn new software and tools quickly.
- High level of empathy and a customer-first mindset.
- Reliable internet connection and a quiet, dedicated workspace.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
Preferred Qualifications
- Previous experience in a customer service or administrative role (even if not professional).
- Familiarity with Canva or other design software.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- A passion for design or visual communication.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness programs.
- Generous paid time off and flexible work arrangements.
- Access to Canva Pro subscription and design resources.
- Professional development opportunities and career growth pathways.
- A supportive and inclusive remote-first company culture.
- Home office setup allowance and ongoing tech support.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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