About the Company
Safaricom PLC is a leading integrated communications company in Kenya, providing a wide range of mobile, data, and fixed services. With a commitment to innovation, community, and customer experience, Safaricom is at the forefront of digital transformation in East Africa, constantly developing new platforms and applications to serve its diverse customer base. We are dedicated to enhancing lives through technology and delivering exceptional digital experiences.
Job Description
As a Virtual App Usability Tester at Safaricom, you will play a crucial role in ensuring our mobile applications deliver intuitive, efficient, and delightful user experiences. Working remotely, you will evaluate various app features, identify usability issues, and provide detailed, actionable feedback to our development and design teams. Your insights will directly impact the quality and success of Safaricom’s digital products, reaching millions of users across Kenya.
Key Responsibilities
- Execute comprehensive usability tests on Safaricom's mobile applications across various platforms (Android, iOS).
- Identify and document usability issues, bugs, and areas for improvement with clear, concise, and objective feedback.
- Participate in remote testing sessions, providing real-time observations and insights.
- Write detailed test reports, including screenshots, video recordings (if required), and reproducible steps for identified issues.
- Collaborate closely with product managers, UX/UI designers, and development teams to communicate findings and propose solutions.
- Stay updated with the latest trends in mobile app design, usability, and user experience best practices.
- Contribute to the refinement of usability testing methodologies and tools.
Required Skills
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent written and verbal communication skills for documenting and presenting findings.
- Proficiency in using mobile devices (Android and iOS) and various mobile operating systems.
- Ability to work independently and manage time effectively in a remote work environment.
- Basic understanding of user experience (UX) principles and app functionality.
- Familiarity with reporting tools (e.g., Google Docs, Spreadsheets).
Preferred Qualifications
- Previous experience in app testing, QA, or user experience research.
- Familiarity with specific usability testing tools or platforms.
- Knowledge of Swahili is a plus.
- A portfolio or examples of previous app reviews or feedback provided.
Perks & Benefits
- Competitive monthly salary.
- Opportunity to work with a leading technology company in East Africa.
- Flexible 100% remote work environment.
- Professional development and learning opportunities.
- Impact millions of users with your contributions.
- Contribution to a diverse and inclusive team culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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