Online Service Desk Assistant

About the Company

BHP is a world-leading resources company. We extract and process minerals, oil and gas, with a purpose to bring people and resources together to build a better world. With a workforce spanning across the globe and significant operations in Western Australia, we are committed to innovation, sustainability, and fostering an inclusive environment where our people can thrive and contribute to our shared success. Join a team that values your growth and development.

Job Description

We are seeking a motivated and enthusiastic Online Service Desk Assistant to join our IT support team in Kalgoorlie-Boulder. This entry-level position is perfect for individuals looking to start their career in information technology. You will be the first point of contact for internal users, providing essential technical assistance and ensuring the smooth operation of our IT infrastructure. Full training will be provided to help you develop the skills needed to succeed in this dynamic role.

Key Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat.
• Log, track, and manage support requests using our ticketing system, ensuring timely resolution or escalation.
• Assist users with account management, password resets, and access permissions.
• Create and maintain clear and concise documentation for common issues and resolutions.
• Collaborate with senior IT staff and other departments to resolve complex technical problems.
• Participate in training and professional development activities to enhance technical skills and knowledge.

Required Skills

• Strong communication and interpersonal skills.
• Basic understanding of computer hardware, software, and operating systems (e.g., Windows, macOS).
• Customer service-oriented mindset with a positive attitude.
• Ability to learn new technologies quickly.
• Excellent problem-solving and analytical skills.
• High school diploma or equivalent.

Preferred Qualifications

• Prior experience in a customer service or support role (non-IT specific is acceptable).
• Basic familiarity with Microsoft Office 365 applications.
• Enrollment or completion of an IT-related vocational course or certification (e.g., CompTIA A+).

Perks & Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for career advancement and professional development.
• Access to internal training programs and certifications.
• Employee assistance program.
• Supportive and collaborative team environment.

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