Customer Service Professional

About the Company

TELUS is a dynamic, world-leading communications and information technology company with $18 billion in annual revenue and 18 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. We leverage our technology to deliver remarkable outcomes for Canadians and our communities, and we are committed to connecting for good. Join our team and help us shape the future of connectivity.

Job Description

Are you passionate about helping people and thrive in a fast-paced environment? We are looking for dedicated and empathetic Customer Service Professionals to join our remote team. In this role, you will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive experience. This is an excellent opportunity for individuals who are self-motivated, tech-savvy, and committed to delivering outstanding service from the comfort of their home.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information regarding products, services, and billing.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Maintain a high level of customer satisfaction through active listening and effective communication.
• Adhere to company policies and procedures, ensuring compliance with service standards.
• Participate in ongoing training and development to stay updated on product knowledge and service enhancements.

Required Skills

• Minimum 1 year of experience in a customer service role.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with CRM software and common office applications (e.g., Microsoft Office Suite).
• Ability to work independently in a remote setting with minimal supervision.
• High-speed internet connection and a quiet, dedicated home office space.
• Strong interpersonal skills and the ability to de-escalate challenging customer situations.

Preferred Qualifications

• Experience in the telecommunications industry.
• Bilingualism (English and French).
• Familiarity with remote collaboration tools.
• A post-secondary education or equivalent experience.

Perks & Benefits

• Competitive hourly wage with performance incentives.
• Comprehensive benefits package including health, dental, and vision.
• Paid time off and holiday pay.
• Opportunities for career growth and professional development.
• Access to employee assistance programs.
• Discounts on TELUS products and services.
• Work from the comfort of your home.

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