About the Company
Safaricom PLC is the leading telecommunication company in Kenya, known for its innovative mobile money transfer service, M-Pesa, and a wide array of voice, data, and enterprise solutions. We are committed to transforming lives through technology and fostering a supportive and dynamic work environment.
Job Description
We are seeking a dedicated and empathetic Remote Customer Care Agent to join our dynamic team. This role is crucial for maintaining our high standards of customer satisfaction by providing excellent service and support to our valued customers. As a Remote Customer Care Agent, you will be the first point of contact for inquiries, issues, and feedback, ensuring a seamless and positive experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
- Provide accurate information about products, services, and promotions.
- Document all customer interactions and resolutions thoroughly in the CRM system.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with other departments to ensure customer issues are resolved effectively.
Required Skills
- Excellent verbal and written communication skills in English and Swahili.
- Strong active listening and comprehension abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving skills and a customer-centric approach.
- Empathy and a positive attitude.
- Stable internet connection and a quiet home office environment.
Preferred Qualifications
- Previous experience in a remote customer service role.
- Diploma or Certificate in Customer Service, Business Administration, or a related field.
- Familiarity with telecommunications products and services.
- Experience with Safaricom products (e.g., M-Pesa, Safaricom PostPay).
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career growth.
- Fully remote work environment.
- Employee assistance program.
- Subsidized Safaricom services.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
