Subscription Services Assistant

About the Company

Microsoft is a global leader in software, services, devices, and solutions, dedicated to empowering every person and every organization on the planet to achieve more. With a rich history of innovation, we are committed to building technology that is inclusive, trusted, and accessible. Our diverse portfolio includes iconic products like Windows, Office 365, Azure, Xbox, and LinkedIn, serving billions of users worldwide. Join a company that values creativity, collaboration, and continuous learning, where you can make a real impact on the future of technology.

Job Description

We are seeking a highly motivated and detail-oriented Remote Subscription Services Assistant to join our dynamic team. This role is crucial in supporting the efficient management and excellent customer service for our diverse range of subscription-based products. As a Subscription Services Assistant, you will play a key part in ensuring our customers have a seamless experience, from initial sign-up to renewal and beyond. This is an excellent opportunity for someone with strong organizational skills, a passion for customer satisfaction, and a desire to contribute to a leading technology company from a remote setting within Edinburgh.

Key Responsibilities

• Manage and resolve customer inquiries related to subscriptions via email, chat, and phone.
• Assist customers with subscription activations, upgrades, downgrades, and cancellations.
• Process subscription payments and refunds, ensuring accuracy and compliance with company policies.
• Maintain accurate customer records and subscription data within our CRM systems.
• Collaborate with sales, technical support, and product teams to resolve complex customer issues.
• Generate reports on subscription metrics and customer feedback.
• Contribute to the development and improvement of subscription service processes and documentation.
• Educate customers on product features and benefits to enhance their subscription value.
• Identify and escalate potential issues or trends impacting customer satisfaction or retention.

Required Skills

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a remote team.
• Demonstrated problem-solving skills and a proactive approach.
• Experience with CRM software (e.g., Salesforce, Dynamics 365).

Preferred Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field.
• Previous experience in a subscription management, customer service, or administrative role.
• Familiarity with Microsoft's product ecosystem (e.g., Microsoft 365, Xbox services).
• Experience working in a remote or virtual team environment.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Generous paid time off and flexible work arrangements.
• Opportunities for career growth and professional development.
• Access to Microsoft's extensive learning resources and certifications.
• Employee stock purchase plan and retirement savings programs.
• Work-from-home setup allowance.
• Discounted Microsoft products and services.

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