About the Company
Meta Platforms is building technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions of people around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. Our diverse global team works every day to bring these technologies to life, fostering a more connected world for everyone.
Job Description
Meta Platforms is seeking a passionate and driven Entry-Level Remote Content & Community Specialist to join our global team. This is an exciting opportunity for someone eager to start their career in social media and online community management. You will play a crucial role in engaging with our user communities, moderating content, and helping to foster a positive and inclusive online environment. This position is 100% remote, allowing you to work from the comfort of your home in Kitui, Kenya, and collaborate with colleagues across different time zones.
Key Responsibilities
- Monitor and moderate user-generated content across various Meta platforms to ensure adherence to community guidelines.
- Engage actively with online communities, responding to comments, questions, and feedback in a timely and professional manner.
- Support the creation and curation of engaging content (e.g., social media posts, articles, FAQs) for community use.
- Identify and escalate potential issues or trends within the community to relevant internal teams.
- Assist in organizing and executing online community events and campaigns.
- Contribute to the development of community strategies and engagement initiatives.
- Report on community sentiment, growth, and key metrics.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong understanding of social media platforms and online communities.
- Ability to work independently and as part of a remote team.
- High level of empathy and emotional intelligence for community interaction.
- Basic knowledge of content management and moderation principles.
- Proficiency with standard office software (e.g., Google Workspace, Microsoft Office).
- Reliable internet connection and a dedicated workspace.
Preferred Qualifications
- Bachelor's degree in Communications, Marketing, Journalism, or a related field (or equivalent practical experience).
- Experience with online community platforms or content management systems.
- Familiarity with Meta's family of apps and services.
- Knowledge of digital marketing and social media analytics.
- Multilingual abilities (e.g., Swahili).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Remote work setup allowance.
- Opportunities for professional development and career growth.
- Access to Meta's vast learning resources.
- Employee assistance program.
- Flexible work schedule.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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