Subscription Services Assistant

About the Company

News Corp Australia is the nation’s leading media company, with a diverse portfolio of news, sport, and lifestyle brands reaching millions of Australians daily. We are at the forefront of digital innovation, continually expanding our subscription offerings across various platforms. Join our dynamic team dedicated to providing exceptional service and value to our loyal subscribers.

Job Description

We are seeking a highly organised and customer-focused Remote Subscription Services Assistant to join our growing team. In this pivotal role, you will be responsible for providing comprehensive support to our subscribers, managing their accounts, resolving inquiries, and ensuring a seamless experience with our digital and print products. This is a 100% remote position, offering the flexibility to work from your home office while being an integral part of a leading media organisation.

Key Responsibilities

• Provide first-class customer service via email, chat, and phone regarding subscription inquiries, billing, and technical issues.
• Manage subscriber accounts, including activations, modifications, renewals, and cancellations.
• Troubleshoot access issues for digital subscriptions and guide users through platform features.
• Process payments and refunds accurately and efficiently.
• Document all customer interactions and resolutions in our CRM system.
• Identify and escalate complex issues to senior team members when necessary.
• Collaborate with internal teams (e.g., tech support, editorial) to ensure timely resolution of subscriber concerns.
• Contribute to the continuous improvement of subscription service processes and customer satisfaction.

Required Skills

• Proven experience in a customer service or administrative role, preferably within a subscription-based business.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with common office software (e.g., Microsoft Office Suite, Google Workspace).
• Ability to work independently and manage time effectively in a remote environment.
• High-speed internet access and a dedicated home office setup.

Preferred Qualifications

• Familiarity with CRM software (e.g., Salesforce, Zendesk).
• Experience with digital media platforms or publishing services.
• Previous remote work experience.
• A passion for news, media, or digital content.

Perks & Benefits

• Competitive hourly rate.
• 100% remote work flexibility.
• Opportunities for professional development and training.
• Supportive and collaborative team environment.
• Access to exclusive company content and discounts.
• Contribution to a leading Australian media company.

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