About the Company
Liberty Mutual Insurance is a diversified global insurer, offering a wide range of insurance products and services. Founded in 1912, we are committed to helping people live safer, more secure lives. As the sixth-largest property and casualty insurer in the U.S. and ranked 78th on the Fortune 100 list, we pride ourselves on our customer-centric approach and fostering a supportive work environment.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Remote Insurance Customer Service Representative. This is an excellent opportunity for individuals looking to start a career in the insurance industry, as comprehensive paid training is provided. You will be the first point of contact for our valued policyholders, providing exceptional service and support from the comfort of your home. This is a 100% remote position, allowing you to work anywhere within the Buffalo, NY region, maintaining a flexible work-life balance while contributing to a leading insurance company.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding policies, coverage, billing, and claims with professionalism and empathy.
- Provide clear, accurate, and empathetic assistance, efficiently resolving customer issues and escalating complex cases when necessary.
- Document all customer interactions accurately and thoroughly in our internal systems.
- Identify opportunities to educate customers on additional products and services that may meet their needs.
- Adhere to company policies, procedures, and regulatory requirements to ensure compliance and maintain high service standards.
- Collaborate effectively with team members and other departments to ensure seamless customer satisfaction and a cohesive work environment.
Required Skills
- High School Diploma or GED.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with basic computer applications and the ability to quickly learn new software.
- Ability to work independently in a remote environment with minimal supervision.
- A dedicated, quiet workspace free from distractions.
- Reliable high-speed internet connection.
Preferred Qualifications
- Previous customer service experience in any industry.
- Associate's or Bachelor's degree.
- Bilingual proficiency (e.g., Spanish/English).
Perks & Benefits
- Comprehensive paid training program designed to equip you for success.
- Competitive hourly wage with opportunities for performance-based increases.
- Robust benefits package including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off (vacation, sick leave, holidays).
- Clear career advancement opportunities within a large, stable organization.
- Employee assistance program for personal and professional support.
- All necessary equipment provided for your home office setup.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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