Customer Support Specialist

About the Company

At TELUS, we’re a world-leading communications and information technology company. We believe in making a positive difference in the lives of Canadians and connecting them to the world. Our team members are at the heart of our success, driving innovation and delivering exceptional customer experiences. We offer a dynamic work environment where you can learn, grow, and contribute to meaningful change.

Job Description

Are you passionate about helping people and eager to kickstart your career in customer service? Join TELUS as a Hybrid Customer Support Specialist! We are looking for enthusiastic individuals ready to provide outstanding support to our valued customers. This role includes comprehensive paid training to ensure you have all the tools and knowledge needed to succeed. You’ll be the first point of contact for customer inquiries, resolving issues, and providing information about our products and services. If you’re a problem-solver with excellent communication skills, we encourage you to apply!

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email in a professional and timely manner.
• Diagnose and resolve customer issues, ranging from technical support to billing questions.
• Provide accurate information regarding TELUS products, services, and promotions.
• Document customer interactions and resolutions accurately in our CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of customer satisfaction through empathetic and effective communication.
• Participate in ongoing training and development programs to enhance product knowledge and skills.

Required Skills

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with basic computer applications and navigating multiple systems.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Excellent problem-solving and critical-thinking abilities.
• A positive attitude and a passion for helping others.

Preferred Qualifications

• Previous experience in a customer service or call center role (even if informal).
• Familiarity with telecommunications products and services.
• Ability to speak French is an asset.

Perks & Benefits

• Comprehensive paid training program.
• Competitive hourly wage with performance incentives.
• Full health, dental, and vision benefits.
• Employee discounts on TELUS products and services.
• Opportunities for career advancement and professional development.
• A supportive and collaborative team environment.
• Access to an employee assistance program.

Apply Now