About the Company
Deutsche Telekom AG is one of the world’s leading integrated telecommunications companies. With a strong presence across Europe and beyond, we provide fixed-network/broadband, mobile communications, Internet, and IPTV products and services for consumers, and information and communication technology (ICT) solutions for business customers. We are committed to innovation, customer satisfaction, and fostering a diverse and inclusive work environment.
Job Description
Join Deutsche Telekom as a Hybrid Customer Service Representative! This is an exciting opportunity for individuals passionate about helping others and eager to grow in a dynamic telecommunications environment. We offer comprehensive training, making this an ideal role for entry-level candidates ready to learn and make an impact. You will be the first point of contact for our customers, providing exceptional support and ensuring their satisfaction with our products and services. This role combines the benefits of working from home with dedicated on-site days to foster teamwork and continuous learning.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Diagnose and resolve customer issues related to services, billing, and technical support.
- Provide accurate information about Deutsche Telekom products and services.
- Process customer requests, including service activations, changes, and cancellations.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with other departments to ensure a seamless customer experience.
- Continuously learn and stay updated on product knowledge and service offerings.
Required Skills
- Excellent verbal and written communication skills in German and English.
- Strong problem-solving abilities and a customer-focused mindset.
- Empathy and patience to handle diverse customer needs.
- Basic computer proficiency and ability to navigate multiple systems.
- Ability to work independently and as part of a team.
- A quiet, dedicated workspace for remote work days.
Preferred Qualifications
- Previous experience in a customer service or call center environment (even part-time).
- Familiarity with telecommunications products and services.
- Proficiency in additional languages (e.g., French, Spanish, Turkish).
- Experience with CRM software.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive paid training program.
- Hybrid work model (3 days in office, 2 days remote).
- Generous vacation and holiday package.
- Employee discounts on Deutsche Telekom products and services.
- Opportunities for career advancement and professional development.
- Company pension scheme.
- Health and wellness programs.
- Modern office environment with state-of-the-art technology.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.