Financial Customer Service Representative

About the Company

Standard Bank Group is a leading African financial services group with a rich history of over 160 years. We operate in 20 African countries and in key financial centres globally. Our purpose is to drive Africa’s growth, and we achieve this by connecting people and businesses to opportunities across the continent. We offer a full range of banking and related financial services, including personal and business banking, corporate and investment banking, and wealth management. We are committed to fostering an inclusive environment where our employees can thrive and make a tangible impact.

Job Description

Join Standard Bank as a Work From Home Financial Customer Service Representative and embark on a rewarding career in financial services. This is a unique opportunity to become part of a dynamic team dedicated to providing exceptional support to our valued customers, all from the comfort and convenience of your home. We offer comprehensive paid training to ensure you are fully equipped with the knowledge and skills necessary to succeed. In this role, you will be the first point of contact for customers, assisting them with various financial inquiries, providing solutions, and guiding them through our range of products and services. We are looking for individuals who are passionate about helping others, possess excellent communication skills, and are eager to learn and grow within a leading financial institution.

Key Responsibilities

• Handle incoming customer calls, emails, and chat inquiries with professionalism and efficiency.
• Provide accurate information regarding Standard Bank products, services, and policies.
• Assist customers with account inquiries, transactions, and problem resolution.
• Identify and escalate complex issues to appropriate departments for further investigation.
• Maintain detailed and accurate records of customer interactions and transactions.
• Adhere to all regulatory compliance standards and internal company policies.
• Participate actively in ongoing training and development programs to enhance product knowledge and service skills.
• Contribute to a positive team environment by sharing best practices and supporting colleagues.
• Proactively identify opportunities to improve customer experience and operational efficiency.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong active listening skills and ability to empathize with customers.
• Proficiency in basic computer skills and navigating multiple software applications.
• Ability to work independently and manage time effectively in a remote environment.
• A quiet, dedicated workspace with a stable internet connection.
• High school diploma or equivalent.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to learn and adapt quickly to new systems and information.
• Resilience and a positive attitude under pressure.

Preferred Qualifications

• Previous experience in a customer service role, preferably in a call center environment.
• Familiarity with financial services products and terminology.
• Post-secondary education or relevant certifications.
• Proficiency in additional South African official languages.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive paid training program.
• Full-time remote work opportunity.
• Medical aid and provident fund contributions.
• Generous paid time off and holidays.
• Employee assistance program.
• Opportunities for career advancement and professional development within Standard Bank.
• Access to exclusive employee banking benefits.
• Supportive and collaborative team environment.

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