About the Company
Deutsche Telekom AG is one of the world’s leading integrated telecommunications companies. With a global presence and millions of customers, we drive innovation in areas like mobile communications, broadband internet, and digital solutions. We are committed to connecting people and businesses, providing exceptional service and cutting-edge technology. Join our diverse team and contribute to a future where everyone is connected.
Job Description
Are you a problem-solver with a passion for helping people? Do you thrive in a virtual environment and possess excellent communication skills? Deutsche Telekom is looking for a dedicated and enthusiastic Part-Time Virtual Help Desk Assistant to join our remote support team. In this role, you will be the first point of contact for our customers, providing technical assistance and resolving queries related to our wide range of services. This is a 100% remote position, offering flexible hours to fit your lifestyle, allowing you to make a significant impact from the comfort of your home.
Key Responsibilities
- Provide first-level technical support and customer service via phone, email, and chat.
- Diagnose and resolve common technical issues related to internet, mobile, and digital services.
- Guide customers through troubleshooting steps for hardware and software problems.
- Escalate complex issues to senior support teams when necessary.
- Maintain accurate records of customer interactions and technical issues in our CRM system.
- Educate customers on product features and service functionalities.
- Contribute to knowledge base articles and internal documentation.
- Adhere to company policies and service level agreements (SLAs).
Required Skills
- Proven experience in a customer service or technical support role (minimum 1 year).
- Excellent verbal and written communication skills in German and English.
- Strong problem-solving and analytical abilities.
- Proficiency with common operating systems (Windows, macOS) and mobile platforms (iOS, Android).
- Familiarity with remote desktop support tools and CRM software.
- Ability to work independently and manage time effectively in a remote setting.
- A stable internet connection and a quiet home office environment.
Preferred Qualifications
- Experience with telecommunications products and services.
- Technical certifications (e.g., CompTIA A+).
- Fluency in additional languages.
- Associate's degree or equivalent in IT or a related field.
Perks & Benefits
- Flexible part-time hours.
- Opportunity to work 100% remotely.
- Comprehensive virtual training and professional development.
- Support for home office setup (e.g., equipment allowance).
- Employee discounts on Deutsche Telekom services.
- Access to a supportive and collaborative remote team culture.
- Competitive hourly wage.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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