About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians every day, and our commitment to innovation and customer service drives everything we do. Join a team dedicated to making a real difference in how people live and work.
Job Description
We are seeking an enthusiastic and customer-focused individual to join our team as an Entry-Level Remote Technical Support Representative. This is a fantastic opportunity for someone passionate about technology and helping others, looking to start their career in a dynamic and supportive environment. As a key member of our remote support team, you will be the first point of contact for customers experiencing technical issues with their Telstra services. You will provide troubleshooting, problem resolution, and general assistance, ensuring a seamless and positive customer experience from your home office.
Key Responsibilities
- Provide first-line technical support to customers via phone, chat, and email for various Telstra products and services (e.g., internet, mobile, NBN).
- Diagnose and resolve technical issues efficiently, escalating complex problems to senior support teams when necessary.
- Guide customers through troubleshooting steps, explaining technical concepts in an easy-to-understand manner.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Educate customers on product features and self-help resources.
- Collaborate with team members to share knowledge and improve overall service delivery.
- Adhere to all company policies and procedures regarding customer data privacy and security.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a logical approach to technical issues.
- Basic understanding of home networking, operating systems (Windows/macOS), and mobile devices.
- Ability to empathize with customers and maintain a patient, professional demeanor.
- Comfortable working independently in a remote environment.
- Reliable high-speed internet connection and a quiet home office setup.
Preferred Qualifications
- Previous customer service experience, even in a non-technical role.
- Familiarity with telecommunications products and services.
- Experience using CRM software.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation).
Perks & Benefits
- Competitive salary package with performance incentives.
- Comprehensive remote onboarding and training program.
- Health and wellness programs.
- Employee discounts on Telstra products and services.
- Opportunities for career growth and professional development.
- Flexible work-life balance in a 100% remote setting.
- Access to a supportive and collaborative virtual team environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.