About the Company
TTEC (formerly TeleTech) is a leading global customer experience technology and services innovator focused on the design, implementation, and delivery of transformative customer experiences for some of the world’s most iconic and disruptive brands. We connect humanity to technology, empowering brands to build deep, meaningful connections with their customers.
Job Description
Are you an enthusiastic individual with a knack for problem-solving and a passion for helping others? TTEC is seeking an entry-level Online Technical Help Associate to join our dynamic team in Sherbrooke. In this hybrid role, you will be the first point of contact for customers seeking technical assistance, guiding them through various issues with patience and expertise. This is an excellent opportunity to kickstart your career in a supportive environment where comprehensive training is provided, allowing you to develop valuable technical and customer service skills. If you thrive in a fast-paced setting and are eager to learn, we encourage you to apply!
Key Responsibilities
- Provide first-line technical support to customers via online chat, email, and phone.
- Diagnose and troubleshoot technical issues related to software, hardware, and connectivity.
- Guide customers through step-by-step solutions and workarounds.
- Document all interactions, troubleshooting steps, and resolutions accurately in the system.
- Escalate complex issues to senior technical support or specialized teams when necessary.
- Maintain a high level of customer satisfaction by delivering friendly, efficient, and professional service.
- Stay updated with product knowledge, technical changes, and company policies.
- Collaborate with team members to share knowledge and improve support processes.
Required Skills
- High school diploma or equivalent.
- Basic computer literacy and comfort navigating various software applications.
- Excellent written and verbal communication skills in English and French (bilingualism preferred for Quebec).
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-centric attitude with a desire to help others.
- Ability to learn new technologies and systems quickly.
Preferred Qualifications
- Prior experience in a customer service or support role (even non-technical).
- Familiarity with common operating systems (Windows, macOS) and mobile devices.
- Basic understanding of networking concepts (Wi-Fi, modems, routers).
- Experience using CRM software or ticketing systems.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Extensive paid training program and ongoing professional development.
- Opportunities for career growth and advancement within a global company.
- Employee assistance program.
- Vibrant and supportive team culture.
- Hybrid work model offering flexibility.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
