Client Support Associate

About the Company

BT Group plc is one of the world’s leading communications services companies, serving customers in 180 countries. We provide products and services to consumers, small and large businesses, and public sector organisations. Our purpose is to connect for good, and we do this by building and maintaining the digital infrastructure and services that people rely on. Join a team committed to innovation, customer satisfaction, and making a difference in the connected world.

Job Description

Are you looking to kickstart your career in customer service from the comfort of your own home? BT Group plc is seeking enthusiastic and dedicated individuals to join our team as Remote Client Support Associates. No prior experience is necessary – we believe in nurturing talent and will provide comprehensive training to equip you with all the tools you need to succeed. In this role, you will be the first point of contact for our customers, providing friendly and effective support for a variety of inquiries. This is a fantastic opportunity to develop valuable communication and problem-solving skills in a dynamic and supportive remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information and solutions to customer issues, escalating complex cases as needed.
• Document all customer interactions and resolutions accurately in our CRM system.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Participate in ongoing training and development sessions to enhance skills and knowledge.

Required Skills

• Excellent verbal and written communication skills.
• Strong active listening abilities and a patient, empathetic approach.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work independently and manage time effectively in a remote setting.
• Problem-solving aptitude and a willingness to learn.
• A dedicated, quiet home workspace with a reliable internet connection.

Preferred Qualifications

• Experience in a customer-facing role (even volunteer or retail experience).
• Familiarity with telecommunications products or services.
• Ability to speak Welsh or another additional language.

Perks & Benefits

• Fully remote work opportunity, offering flexibility and work-life balance.
• Comprehensive paid training and continuous professional development.
• Competitive salary with opportunities for performance-based bonuses.
• Generous paid time off, including bank holidays.
• Employee discounts on BT products and services.
• Health and wellness programs.
• A supportive and inclusive team culture.

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