About the Company
Rogers Communications is a leading Canadian technology and media company. We are committed to delivering the best in wireless, internet, TV, and home monitoring services, and empowering Canadians to achieve more. Our team is passionate about connecting people and building a better future.
Job Description
Join Rogers Communications as a Customer Service Representative, a 100% remote position where you will be fully trained to provide exceptional support to our valued customers. You will be the first point of contact for inquiries, resolving issues, and ensuring a positive customer experience. This role is perfect for individuals eager to learn, who possess strong communication skills, and thrive in a dynamic, supportive virtual environment.
Key Responsibilities
- Answer incoming customer calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently and effectively, escalating complex cases as needed
- Provide information about Rogers products and services, guiding customers to the best solutions
- Accurately document customer interactions and details in our systems
- Maintain a high level of customer satisfaction through outstanding service
- Participate in ongoing training and development programs to enhance product knowledge and skills
Required Skills
- Excellent verbal and written communication skills in English
- Ability to empathize with customers and understand their needs
- Strong problem-solving and critical-thinking abilities
- Proficiency with basic computer applications and the ability to learn new software quickly
- Reliable high-speed internet connection and a quiet home workspace
- Ability to work independently and manage time effectively in a remote setting
Preferred Qualifications
- Previous experience in a customer service or call center environment is a plus, but not required
- Bilingualism (English and French) is an asset
- Experience with CRM software and telecommunications products
Perks & Benefits
- Comprehensive health, dental, and vision benefits
- Paid training program designed to equip you for success
- Opportunities for career growth and advancement within a leading company
- Employee discounts on Rogers products and services
- Support for setting up your home office environment
- Work-life balance in a 100% remote setting
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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