About the Company
TELUS Health is a leader in digital health technology, empowering Canadians to live healthier lives by connecting patients, pharmacies, and healthcare providers. We offer innovative solutions that improve access to care, streamline operations, and enhance overall well-being across the country. Join a team dedicated to making a meaningful impact on the future of healthcare.
Job Description
We are seeking a dedicated and compassionate Remote Patient Support Representative to join our growing healthcare team. In this fully remote role, you will be the first point of contact for patients, providing essential support, answering inquiries, and guiding them through our digital health services. This position requires excellent communication skills, empathy, and a strong commitment to patient satisfaction. You will play a crucial role in ensuring a positive and seamless experience for individuals utilizing TELUS Health solutions.
Key Responsibilities
- Provide exceptional remote customer service and technical support to patients via phone, email, and chat.
- Assist patients with navigating digital health platforms, scheduling appointments, and understanding their health information.
- Troubleshoot common issues and escalate complex problems to appropriate internal teams when necessary.
- Educate patients on the features and benefits of TELUS Health services and products.
- Maintain accurate and detailed records of all patient interactions and resolutions.
- Adhere to all privacy regulations (e.g., PHIPA, PIPEDA) and company policies regarding patient information.
- Collaborate with clinical and technical teams to improve patient experience and service delivery.
- Identify opportunities to enhance processes and contribute to a positive team environment.
Required Skills
- Minimum of 1 year experience in a customer service or patient support role, preferably in healthcare.
- Exceptional verbal and written communication skills in English.
- Strong empathy and active listening skills.
- Proficiency with CRM software and standard office applications (Microsoft Office Suite).
- Ability to work independently in a remote environment with minimal supervision.
- High-speed internet access and a quiet, dedicated home office space.
- Excellent problem-solving abilities and attention to detail.
Preferred Qualifications
- Post-secondary education in a healthcare-related field or customer service.
- Experience with telemedicine platforms or digital health solutions.
- Bilingualism (English and French) is a significant asset.
- Familiarity with medical terminology.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Supportive and collaborative remote work culture.
- Contribution to a company making a difference in Canadian healthcare.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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