Virtual Assistant for Client Services

About the Company

Teleperformance is a global leader in outsourced omnichannel customer experience management, connecting the biggest and most respected brands with their customers. We are a people-centric organization, committed to fostering a supportive and innovative work environment where talent thrives and careers flourish. Join our diverse team and contribute to delivering exceptional client services.

Job Description

We are seeking a dedicated and organized Virtual Assistant for Client Services to join our remote team. This part-time role is crucial for maintaining seamless communication and support for our clients, ensuring their needs are met with efficiency and professionalism. You will be an integral part of our client success, providing administrative and technical assistance from a remote setting. This is a 100% remote position, offering flexibility and the opportunity to work from anywhere within South Africa.

Key Responsibilities

• Manage client communications via email, chat, and phone, ensuring timely and professional responses.
• Schedule and coordinate meetings, appointments, and virtual events for clients and internal teams.
• Assist with data entry, report generation, and presentation preparation.
• Provide technical support for basic client inquiries, escalating complex issues as necessary.
• Maintain organized digital files and records, ensuring data accuracy and confidentiality.
• Conduct research and compile information as requested by clients or management.
• Proactively identify client needs and suggest solutions to improve service delivery.

Required Skills

• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a virtual team.
• Reliable high-speed internet connection and a quiet home office environment.
• Experience with CRM software and virtual communication tools (e.g., Zoom, Slack).

Preferred Qualifications

• Previous experience in a virtual assistant or client service role.
• Familiarity with various project management tools (e.g., Asana, Trello).
• A relevant diploma or certification in administration, business, or a related field.
• Ability to speak an additional South African official language.

Perks & Benefits

• Flexible part-time working hours.
• Opportunity to work from the comfort of your home (100% remote).
• Comprehensive virtual training and ongoing support.
• Access to professional development resources.
• Contribution to a global leader in customer experience.
• Supportive and collaborative team culture.

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