Bilingual Customer Service Representative

About the Company

Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands. Every day, we help millions of customers around the world. We’re a diverse, global company dedicated to providing an inclusive and supportive environment where our people can thrive and grow their careers.

Job Description

Are you passionate about helping people and fluent in both English and Spanish? Concentrix is seeking dedicated Bilingual Customer Service Representatives to join our dynamic remote team. In this role, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently. This is a fantastic opportunity to work from the comfort of your home, supporting a global leader in customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in both English and Spanish.
• Provide accurate information and solutions to customer questions and concerns.
• Troubleshoot issues and escalate complex cases to appropriate departments when necessary.
• Document all customer interactions accurately and thoroughly in the CRM system.
• Maintain a high level of customer satisfaction through professional and courteous communication.
• Adhere to company policies, procedures, and service level agreements (SLAs).

Required Skills

• Fluency in both English and Spanish (written and verbal).
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency with computer systems and ability to navigate multiple applications simultaneously.
• Ability to work independently in a remote environment.
• High-speed internet connection and a quiet, dedicated workspace.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or call center role.
• Familiarity with CRM software and customer support tools.

Perks & Benefits

• Competitive hourly wage.
• Comprehensive health, dental, and vision benefits.
• Paid time off and holiday pay.
• Opportunities for career growth and professional development.
• Extensive training program.
• 100% remote work flexibility.

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