About the Company
TELUS is a dynamic, world-leading communications and information technology company with a passionate focus on our customers. We put customers first, and we’re known for our innovative solutions and community involvement. Join a team where you can make a real difference and help connect Canadians.
Job Description
We are seeking a dedicated and empathetic Remote Customer Service Professional to join our growing team. In this 100% remote role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries related to our products and services. If you’re passionate about helping people, thrive in a remote work environment, and possess excellent communication skills, we encourage you to apply. This position requires strong problem-solving abilities and a commitment to delivering a top-tier customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues and service problems with efficiency and accuracy.
- Provide clear, concise, and accurate information regarding products, services, and policies.
- Maintain detailed records of customer interactions and service requests in our CRM system.
- Escalate complex issues to the appropriate internal departments when necessary.
- Proactively identify opportunities to improve customer satisfaction and retention.
- Stay up-to-date on all product knowledge, service updates, and company policies.
Required Skills
- Minimum of 1 year experience in a customer service role.
- Exceptional verbal and written communication skills.
- Strong active listening and de-escalation abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to work independently and manage time effectively in a remote setting.
- A quiet, dedicated home workspace with reliable high-speed internet connection.
- Strong problem-solving skills and attention to detail.
Preferred Qualifications
- Previous experience in the telecommunications industry.
- Experience with remote customer service or call center environments.
- Post-secondary education or equivalent experience.
- Bilingualism (English and French) is a significant asset.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and career advancement.
- Employee discounts on TELUS products and services.
- Supportive team environment and inclusive company culture.
- Work-from-home setup assistance.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
