Virtual Customer Relationship Assistant

About the Company

Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are dedicated to being Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. Our commitment to innovation and customer satisfaction drives everything we do, creating a dynamic and rewarding environment for our employees.

Job Description

We are seeking a highly motivated and customer-focused Virtual Customer Relationship Assistant to join our expanding team. This is a 100% remote position, allowing you to work from the comfort of your home within Vancouver, British Columbia. The ideal candidate will be adept at building strong customer relationships, resolving issues efficiently, and ensuring an exceptional customer experience across various communication channels. You will be a vital link between our customers and our diverse services, helping to maintain our reputation for world-class support.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information.
• Proactively identify customer needs and provide solutions, escalating complex issues to appropriate departments when necessary.
• Maintain a high level of customer satisfaction by delivering empathetic, personalized, and professional service.
• Document all customer interactions accurately in our CRM system, ensuring detailed and complete records.
• Educate customers on product features, services, and policies to enhance their understanding and usage.
• Collaborate with internal teams to streamline processes and improve the overall customer experience.
• Participate in ongoing training and development to stay current with product knowledge and service standards.

Required Skills

• Exceptional verbal and written communication skills.
• Proven ability to build rapport and trust with customers.
• Strong problem-solving and de-escalation abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently in a remote environment with minimal supervision.
• High-speed internet connection and a dedicated, quiet home office space.
• Excellent organizational and time management skills.

Preferred Qualifications

• Previous experience in a virtual or remote customer service role.
• Familiarity with Amazon's products and services.
• Experience with multi-channel customer support (phone, chat, email).
• A degree or diploma in a relevant field.

Perks & Benefits

• Competitive annual salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Employee discount program on Amazon products.
• Opportunities for career growth and professional development.
• Access to a robust virtual support network and training resources.

Apply Now