Virtual Assistant for Client Services

About the Company

Telus International is a leading global customer experience and digital solutions provider, partnering with brands to design, build, and deliver next-generation solutions for customer satisfaction, loyalty, and business growth. With a global presence and a commitment to innovation, we empower our team members to excel in a dynamic and supportive environment, fostering a culture of collaboration and excellence.

Job Description

Are you a highly organized, tech-savvy individual with a passion for exceptional client service? Telus International is seeking a dedicated Part-Time Virtual Assistant to support our client services team. This 100% remote role requires a proactive approach to administrative tasks, client communication, and operational support. You will be instrumental in ensuring smooth client interactions and contributing to our commitment to outstanding service delivery, all from the comfort of your home.

Key Responsibilities

• Manage and prioritize client correspondence via email and virtual communication platforms.
• Schedule and coordinate virtual meetings and appointments for client service representatives.
• Prepare and format client-facing documents, presentations, and reports.
• Maintain accurate client records and databases with meticulous attention to detail.
• Assist with research tasks to support client initiatives and service improvements.
• Provide general administrative support to the client services team as needed.
• Proactively identify opportunities to streamline processes and enhance client experience.

Required Skills

• Proven experience as a Virtual Assistant or in a similar administrative support role.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with virtual communication tools (e.g., Zoom, Microsoft Teams).
• Strong organizational and time management abilities.
• Ability to work independently and manage multiple tasks effectively.
• High level of professionalism and discretion.

Preferred Qualifications

• Experience with CRM software (e.g., Salesforce, HubSpot).
• Familiarity with project management tools (e.g., Asana, Trello).
• Post-secondary education in business administration or a related field.
• Previous experience in a client-facing or customer service environment.

Perks & Benefits

• Flexible part-time hours.
• Opportunity to work 100% remotely.
• Access to professional development resources.
• Supportive team environment.
• Employee assistance program.
• Contribution to a leading global company.

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