About the Company
Nordia Inc. is Canada’s largest provider of customer service solutions, delivering an exceptional customer experience on behalf of some of the country’s most respected brands. With a focus on talent development and a supportive work environment, Nordia offers exciting career opportunities and a chance to make a real impact.
Job Description
Join Nordia Inc. as a Hybrid Customer Service Representative and embark on a rewarding career where you’ll be the voice of our clients, providing exceptional support and solutions. This role offers the flexibility of a hybrid work model, allowing you to work from home two days a week after an initial period of comprehensive on-site training. We are committed to your success and provide all the necessary tools and coaching to help you thrive, even if you’re new to the customer service field.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and empathetic manner.
- Provide accurate information and solutions to customer issues, ranging from technical support to billing questions.
- Troubleshoot problems and escalate complex cases to appropriate departments when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Adhere to company policies and procedures to ensure customer satisfaction and operational efficiency.
- Participate in ongoing training and coaching sessions to enhance skills and product knowledge.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening abilities and problem-solving aptitude.
- Proficiency with basic computer applications and ability to navigate multiple systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent.
- Comfortable working in a structured call center environment.
- Reliable internet connection and a quiet workspace for remote days.
Preferred Qualifications
- Bilingualism (English and French) is a strong asset.
- Previous customer service experience (call center or retail).
- Experience with CRM software.
- Post-secondary education.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive paid training program.
- Hybrid work model (2 days work from home after training).
- Full benefits package (medical, dental, vision) after 3 months.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Vibrant and supportive company culture.
- Employee discounts on various products and services.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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