About the Company
MTN Nigeria is the leading telecommunications company in Nigeria, connecting millions of subscribers nationwide. We are committed to providing innovative digital services and an exceptional customer experience, driven by a diverse and talented workforce. Join our team and be part of a company that believes in progress and empowering communities.
Job Description
Are you passionate about helping people and eager to kickstart your career in customer service from the comfort of your home? MTN Nigeria is seeking dedicated and empathetic Inbound Customer Service Agents to join our dynamic remote team. In this role, you will be the first point of contact for our valued customers, providing friendly and efficient support for their inquiries, resolving issues, and ensuring a positive experience. This is a 100% remote position, offering flexibility and the opportunity to contribute to a leading telecommunications brand.
Key Responsibilities
- Answer incoming customer calls professionally and efficiently, addressing inquiries and resolving issues.
- Provide accurate information regarding MTN products, services, and promotions.
- Troubleshoot technical problems and guide customers through solutions.
- Document customer interactions accurately in our CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a high level of customer satisfaction through excellent service delivery.
- Adhere to all company policies and procedures, including those for data privacy and security.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong listening and problem-solving abilities.
- Proficiency in using computers and navigating multiple software applications simultaneously.
- Ability to work independently and as part of a team in a remote environment.
- High school diploma or equivalent.
- Access to a reliable internet connection and a quiet workspace.
Preferred Qualifications
- Previous experience in a customer service or call center role (at least 6 months).
- Familiarity with telecommunications products and services.
- Fluency in additional local Nigerian languages (e.g., Hausa, Yoruba, Igbo).
- Bachelor's degree or equivalent.
Perks & Benefits
- Competitive monthly salary.
- Performance-based incentives.
- Comprehensive training program.
- Opportunities for career growth and development.
- Employee wellness programs.
- Flexible remote work environment.
- Access to MTN staff rates on selected services.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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