Hybrid Customer Service Rep

About the Company

Wells Fargo & Company is a leading financial services company with approximately $1.9 trillion in assets, proudly serving one in three U.S. households and more than 10% of all middle-market companies in the U.S. We provide banking, investment and mortgage products and services, as well as consumer and commercial finance. At Wells Fargo, we are committed to diversity, equity, and inclusion, and we champion a culture that values differences, fosters belonging, and offers career opportunities for all.

Job Description

Join Wells Fargo as a Hybrid Customer Service Rep, where you’ll be the first point of contact for our valued customers, providing exceptional support and guidance. This role offers a unique hybrid work model, allowing you to work 2 days from home after an initial training period. We believe in investing in our team, so comprehensive training will be provided to ensure you have all the tools and knowledge needed to succeed. You’ll handle a variety of customer inquiries, resolve issues, and ensure a positive banking experience, contributing directly to our mission of helping customers achieve their financial goals.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve customer issues and complaints efficiently and effectively, escalating complex cases when necessary.
• Provide accurate information regarding Wells Fargo's products, services, and policies.
• Document all customer interactions and resolutions thoroughly and accurately in our systems.
• Adhere to all company policies, procedures, and regulatory guidelines.
• Identify opportunities to enhance customer satisfaction and contribute to a positive team environment.
• Participate actively in ongoing training and development programs.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to work effectively in a fast-paced, team-oriented environment.
• High school diploma or equivalent.
• A genuine customer-focused mindset with a desire to help others.
• Ability to adapt to new technologies and processes.

Preferred Qualifications

• Previous experience in customer service, retail, or a call center environment.
• Familiarity with financial products and services.
• Bilingual proficiency (especially Spanish).
• Associate's degree or higher in a relevant field.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company match.
• Employee assistance program for personal and professional support.
• Extensive training and continuous career development opportunities.
• Hybrid work model, offering flexibility with 2 remote days per week after training.
• Employee discounts on banking services and other products.
• Supportive and collaborative work culture.

Apply Now