Entry-Level Customer Experience Associate

About the Company

Shaw Communications, now part of Rogers, is a leading Canadian telecommunications company. For decades, we’ve connected millions of Canadians through innovative internet, television, and phone services. We are committed to delivering exceptional customer experiences and fostering a dynamic, inclusive, and supportive work environment. Join our team and help us shape the future of connectivity.

Job Description

Are you a highly motivated and empathetic individual looking to start your career in customer service? Shaw Communications is seeking an Entry-Level Customer Experience Associate to join our fully remote team. In this role, you will be the first point of contact for our valued customers, providing friendly, efficient, and knowledgeable support for our wide range of services. We’re looking for someone passionate about helping others, eager to learn, and ready to thrive in a fast-paced virtual environment. This is an excellent opportunity to grow with a leading company and make a real impact from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information and solutions regarding Shaw products, services, and billing.
• Troubleshoot basic technical issues and escalate complex problems to appropriate departments.
• Educate customers on new features, promotions, and self-service options.
• Maintain detailed and accurate records of customer interactions.
• Adhere to company policies, procedures, and service level agreements.
• Continuously learn about product updates and changes to improve customer support.
• Contribute to a positive and collaborative team environment.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency with basic computer applications and navigating multiple systems simultaneously.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent.
• Reliable high-speed internet connection and a quiet, dedicated workspace.

Preferred Qualifications

• Previous customer service experience (e.g., retail, hospitality, call center).
• Familiarity with telecommunications products and services.
• Experience using CRM software.
• Bilingualism (English/French) is an asset.

Perks & Benefits

• Comprehensive health, dental, and vision benefits.
• Generous paid time off and vacation policy.
• Employee discounts on Shaw products and services.
• Opportunities for career growth and professional development.
• Supportive and collaborative remote team culture.
• Access to a robust employee assistance program.
• Virtual social events and team building activities.

Apply Now