Hybrid Customer Support Specialist

About the Company

Verizon is one of the largest communication technology companies in the world, renowned for innovation and connecting millions of people and devices globally. We believe in building a future that works for everyone, committed to delivering reliable networks, cutting-edge solutions, and an exceptional customer experience. Join our team and be part of a company that is shaping the digital landscape.

Job Description

We are seeking a motivated and customer-focused individual to join our team as a Hybrid Customer Support Specialist in Bend, Oregon. This is an exciting opportunity to launch your career with a global leader in telecommunications. You will provide top-tier support to our customers, assisting them with service inquiries, technical issues, and product information. We offer comprehensive paid training to ensure your success, equipping you with all the knowledge and tools needed to excel in this role. The position operates on a hybrid model, combining the benefits of in-office collaboration with the flexibility of remote work.

Key Responsibilities

• Provide exceptional customer service through various channels (phone, chat, email) regarding Verizon products, services, and billing inquiries.
• Troubleshoot technical issues and guide customers through resolution steps.
• Educate customers on product features, plans, and promotions to enhance their service experience.
• Accurately document all customer interactions and resolutions in our CRM system.
• Collaborate with team members and other departments to resolve complex customer issues.
• Adhere to company policies, procedures, and service level agreements.
• Participate actively in ongoing training and development programs to stay updated on new offerings.

Required Skills

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer navigation and ability to learn new software quickly.
• Ability to empathize with customers and de-escalate challenging situations.
• A positive attitude and a passion for helping others.
• Ability to work effectively both independently and as part of a team.
• Reliable internet connection for remote work days.

Preferred Qualifications

• Previous experience in a customer service or call center environment.
• Familiarity with telecommunications products and services.
• Experience with CRM software (e.g., Salesforce).

Perks & Benefits

• Comprehensive paid training program.
• Competitive hourly wage with performance incentives.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Employee discounts on Verizon products and services.
• Opportunities for career growth and advancement within a global company.
• Tuition assistance programs.
• Flexible hybrid work model.

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