Virtual Twitter/X Community Assistant

About the Company

Vodacom is a leading African communications company, providing a wide range of services including mobile voice, messaging, data, financial, and converged services to over 100 million customers across the continent. Our mission is to connect for a better future, enabling a digital society and inclusive growth. We are committed to innovation, customer satisfaction, and making a positive impact in the communities we serve.

Job Description

We are seeking a dynamic and passionate Virtual Twitter/X Community Assistant to join our digital marketing team. This is a 100% remote position. You will be instrumental in nurturing and expanding our online community on the X (formerly Twitter) platform, ensuring positive engagement, swift issue resolution, and brand advocacy. If you have a knack for digital communication, a passion for social media, and a desire to contribute to a leading brand’s online presence, we encourage you to apply.

Key Responsibilities

• Monitor and engage with community discussions on X in real-time, responding to comments, mentions, and direct messages promptly and professionally.
• Identify and escalate critical customer service issues, negative feedback, or potential crises to the relevant internal teams.
• Assist in the creation and scheduling of engaging content (tweets, polls, threads) in line with brand guidelines and campaign objectives.
• Track, analyze, and report on key community metrics and trends, providing insights for continuous improvement.
• Foster a positive and inclusive online environment, encouraging user-generated content and active participation.
• Stay updated with the latest X platform features, trends, and best practices in community management.
• Collaborate with marketing, customer service, and product teams to ensure consistent brand messaging and support.

Required Skills

• Proven experience in managing social media communities, specifically on Twitter/X.
• Excellent written and verbal communication skills in English, with a strong ability to craft concise and engaging messages.
• Deep understanding of social media etiquette, trends, and platform functionalities.
• Strong problem-solving abilities and a proactive approach to community engagement.
• Ability to work independently in a remote environment while also being a strong team player.
• Proficiency with social media management tools and analytics platforms.

Preferred Qualifications

• Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
• Experience in the telecommunications or technology industry.
• Familiarity with graphic design tools (e.g., Canva) for basic content creation.
• Additional language proficiency (e.g., isiZulu, Afrikaans) would be an advantage.

Perks & Benefits

• Competitive monthly salary.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth within a leading global company.
• Generous paid time off and flexible working arrangements.
• Access to cutting-edge technology and tools.
• A vibrant and supportive remote work culture.
• Employee discounts on Vodacom products and services.

Apply Now