Customer Success Manager with Visa Sponsorship

About the Company

Salesforce is the global leader in customer relationship management (CRM), bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice, and blockchain—to create a 360° view of their customers. We are committed to innovation, equality, and creating a positive impact on the world, attracting top talent globally.

Job Description

We are seeking a highly motivated and customer-centric Customer Success Manager to join our growing team in Surrey, British Columbia. This role is open to international candidates requiring visa sponsorship. As a Customer Success Manager, you will be responsible for building strong relationships with our key clients, ensuring their success and satisfaction with Salesforce products, and driving adoption and value realization. You will act as a trusted advisor, proactively identifying opportunities for growth and ensuring our customers achieve their business objectives through our solutions.

Key Responsibilities

• Manage a portfolio of key customer accounts, serving as the primary point of contact and trusted advisor.
• Develop and maintain strong, long-lasting customer relationships, understanding their business goals and challenges.
• Proactively monitor customer health, identify potential risks, and implement strategies to ensure customer satisfaction and retention.
• Collaborate with sales, product, and support teams to ensure seamless customer onboarding, support, and issue resolution.
• Drive product adoption and usage by educating customers on new features, best practices, and integration opportunities.
• Conduct regular business reviews with customers to assess progress, demonstrate value, and identify areas for expansion.
• Contribute to the development of customer success strategies and best practices.
• Advocate for customer needs internally, ensuring their feedback influences product development and service improvements.

Required Skills

• Proven experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS.
• Exceptional communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities, with a focus on understanding customer business drivers.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency with CRM software, preferably Salesforce.
• Demonstrated ability to drive customer adoption and value realization.
• Fluency in English (written and spoken).

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Experience working with enterprise-level clients.
• Salesforce Administrator certification or other Salesforce certifications.
• Experience with international client management or global teams.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Competitive salary and performance-based bonuses.
• Visa sponsorship and relocation assistance for eligible candidates.
• Professional development and career growth opportunities.
• Access to cutting-edge Salesforce technologies and training.
• Employee stock purchase program.
• Wellness programs and employee assistance initiatives.
• Vibrant and inclusive company culture.
• On-site amenities and collaborative workspaces.

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