Remote Customer Service Representative (Full-Time, Immediate Start)

About the Company

TELUS is a dynamic, world-leading communications and information technology company with $18 billion in annual revenue and 13 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. We leverage our technology to deliver remarkable outcomes for Canadians and our global customers. Our vision is to create a better future for our customers, communities and planet, and we are committed to driving meaningful change.

Job Description

Are you passionate about helping people and thrive in a fast-paced environment? We’re seeking dedicated Remote Customer Service Representatives to join our team in Canada. This is a full-time position offering immediate start opportunities. As a Remote Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive brand experience. This role is 100% remote, allowing you to work from the comfort of your home anywhere in British Columbia.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, billing, and technical support.
• Resolve customer complaints and issues effectively and efficiently, escalating complex cases when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Adhere to company policies, procedures, and service level agreements.
• Participate in ongoing training and development programs to enhance product knowledge and service skills.

Required Skills

• Minimum 1 year of experience in a customer service role, preferably in a remote setting.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with CRM software and general computer applications.
• Ability to work independently and manage time effectively in a remote work environment.
• High-speed internet connection and a quiet, dedicated home workspace.
• Flexibility to work various shifts, including evenings and weekends, as required.

Preferred Qualifications

• Post-secondary education or equivalent experience.
• Experience in the telecommunications or technology industry.
• Bilingualism (English and French) is a strong asset.
• Proven track record of meeting or exceeding customer service metrics.

Perks & Benefits

• Competitive hourly wage with performance incentives.
• Comprehensive health, dental, and vision benefits package.
• Generous paid time off and holiday schedule.
• Employee discount programs on TELUS products and services.
• Opportunities for career growth and professional development.
• Access to cutting-edge technology and tools.
• Supportive team environment with ongoing coaching and training.

Apply Now