Hotel & Hospitality Staff – English Speaking

About the Company

Hilton Worldwide is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,300 properties and 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founder’s vision of filling the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton is consistently recognized as one of the world’s best workplaces. We are committed to providing exceptional guest experiences and fostering a vibrant, inclusive workplace for our Team Members.

Job Description

Join the esteemed team at Hilton Worldwide in Hamburg as a key member of our Hotel & Hospitality Staff. This role is perfect for enthusiastic individuals passionate about delivering outstanding guest experiences in a world-class hotel environment. We are looking for dedicated professionals who are fluent in English to support various hotel operations and ensure our guests feel welcomed and valued. While a basic understanding of German is a plus, it is not a requirement for this position, as our international clientele and diverse team are well-served by English-speaking staff.

Key Responsibilities

• Greet guests warmly and assist with check-in/check-out procedures as needed.
• Provide information about hotel services, facilities, and local attractions.
• Assist guests with luggage handling and room orientation.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Support various departments including front desk, housekeeping, food & beverage, and concierge as required.
• Maintain cleanliness and orderliness of public areas and work stations.
• Ensure compliance with all hotel policies, safety regulations, and service standards.
• Collaborate effectively with team members across all departments to ensure smooth operations.
• Execute special projects and tasks as assigned by management to enhance guest satisfaction.

Required Skills

• Excellent command of the English language (written and verbal).
• Proven customer service skills with a friendly and approachable demeanor.
• Strong interpersonal and communication abilities.
• Ability to work effectively in a fast-paced, multicultural environment.
• Attention to detail and a proactive attitude.
• Flexibility to work shifts, including weekends and holidays.

Preferred Qualifications

• Previous experience in a hotel, hospitality, or customer service role (1-2 years preferred).
• Knowledge of hotel management software (e.g., Opera PMS).
• Ability to adapt quickly to new tasks and learn hotel procedures.
• A secondary language proficiency (any language) is a plus.

Perks & Benefits

• Competitive monthly salary.
• Comprehensive health and wellness benefits.
• Generous paid time off and holiday benefits.
• Opportunities for career growth and professional development within Hilton Worldwide.
• Access to exclusive Hilton Team Member travel discounts globally.
• Complimentary meals during shifts.
• Employee recognition programs.
• Training and development initiatives to enhance your skills.

Apply Now