About the Company
Lufthansa, a member of the Star Alliance, is one of the world’s leading airlines, renowned for its premium service, extensive global network, and commitment to passenger satisfaction. With its primary hubs in Frankfurt and Munich, Lufthansa connects people and cultures across continents, embodying the precision and quality of German engineering in the skies. Join a team dedicated to excellence and an unparalleled travel experience.
Job Description
We are seeking enthusiastic and dedicated Airport Customer Service Professionals to join our dynamic team in Munich, Germany. In this pivotal role, you will be the welcoming face of Lufthansa, providing exceptional service to our diverse passenger base. You will be instrumental in ensuring a smooth, efficient, and pleasant travel experience for all our customers, representing the Lufthansa brand with professionalism and warmth.
Key Responsibilities
- Greet and assist passengers with check-in procedures, baggage handling, and boarding processes.
- Provide accurate and timely information regarding flight schedules, gate changes, and general airport services.
- Address passenger inquiries, resolve issues, and de-escalate challenging situations with empathy and efficiency.
- Assist passengers with special needs, including unaccompanied minors, passengers with reduced mobility, and those requiring additional support.
- Ensure compliance with all safety and security regulations while maintaining a focus on customer care.
- Collaborate closely with airline and airport staff to ensure seamless operations and optimal passenger flow.
- Maintain a high standard of customer service and professional conduct at all times.
Required Skills
- Excellent command of the English language (spoken and written).
- Strong interpersonal and communication skills.
- Proven ability to thrive in a fast-paced, dynamic airport environment.
- Exceptional problem-solving abilities and a proactive approach to customer service.
- Flexibility to work various shifts, including weekends, holidays, and evenings.
- A positive attitude and a genuine desire to assist and serve people.
- Basic computer literacy and ability to learn new systems quickly.
Preferred Qualifications
- Previous experience in a customer service role, preferably within the aviation or hospitality industry.
- Additional language proficiency (other than English or German) is a significant plus.
- Knowledge of airport operations and familiarity with airline reservation systems.
- Experience living or working in a multicultural or international environment.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Generous employee travel benefits for you and eligible family members.
- Opportunities for career development and advancement within a global airline.
- Access to ongoing training and professional development programs.
- A dynamic and multicultural work environment at a major international airport.
- Company pension scheme and other financial benefits.
- Health and wellness programs.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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