Entry-Level IT Support Specialist (English Speaking)

About the Company

Deutsche Telekom is one of the world’s leading integrated telecommunications companies. With a strong presence in over 50 countries and millions of customers worldwide, we are at the forefront of innovation in mobile communications, broadband, and IT services. Join our dynamic team in Hamburg and contribute to connecting people and businesses globally.

Job Description

We are seeking an enthusiastic and motivated Entry-Level IT Support Specialist to join our team in Hamburg. This is an excellent opportunity for individuals passionate about technology to kick-start their career in a global telecommunications company. You will provide first-line technical support to our internal employees, ensuring smooth operation of IT systems and applications. This role requires strong problem-solving skills, excellent communication in English, and a desire to learn and grow within the IT field.

Key Responsibilities

• Provide first-line technical support via phone, email, and in-person for hardware, software, and network issues.
• Troubleshoot and resolve common IT problems, escalating complex issues to senior IT staff when necessary.
• Assist with onboarding and offboarding procedures, including setting up new user accounts and equipment.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Perform routine maintenance tasks on IT equipment and systems.
• Educate users on IT best practices and security awareness.
• Contribute to the continuous improvement of IT support processes and documentation.

Required Skills

• Proficiency in English (written and verbal communication).
• Basic understanding of Windows operating systems and Microsoft Office Suite.
• Familiarity with computer hardware components and peripherals.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn new technologies and systems.

Preferred Qualifications

• Completed vocational training or a degree in Information Technology, Computer Science, or a related field.
• Prior experience in a customer service or support role (non-IT specific).
• Basic knowledge of network fundamentals (TCP/IP, Wi-Fi).
• Familiarity with IT service management tools (e.g., ServiceNow).

Perks & Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Access to ongoing training and professional development programs.
• Opportunities for career advancement within a global organization.
• Employee discounts on Deutsche Telekom products and services.
• Modern office environment with state-of-the-art facilities.

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