Customer Service Representative (English Speaking)

About the Company

Amazon is a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. Founded in 1994, it has grown to become one of the most influential economic and cultural forces in the world. With a strong commitment to customer obsession, Amazon continually innovates to deliver exceptional products and services across various industries globally, including a significant presence in Germany.

Job Description

Are you passionate about helping customers and looking for an exciting opportunity in a dynamic environment? Amazon is seeking a dedicated and enthusiastic Customer Service Representative to join our team in Munich. This role is perfect for individuals with excellent English communication skills, as no German language proficiency is required. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries related to orders, products, services, and more. You will utilize various communication channels, including phone, email, and chat, to ensure a seamless and positive customer experience. If you thrive in a fast-paced setting and are committed to customer satisfaction, we encourage you to apply!

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
• Document all customer interactions accurately and comprehensively in our CRM system.
• Adhere to company policies and procedures, striving to meet individual and team performance metrics.
• Collaborate with other departments to resolve complex customer issues and improve overall service delivery.
• Identify and escalate priority issues according to established protocols.

Required Skills

• Excellent verbal and written communication skills in English.
• Proven ability to solve problems creatively and efficiently.
• A strong customer-focused mindset with a genuine desire to assist others.
• Ability to multitask, prioritize, and manage time effectively.
• Basic computer proficiency and comfort with learning new software.
• Ability to work effectively in a team environment.

Preferred Qualifications

• Prior experience (1+ year) in a call center, customer service, or client-facing role.
• Familiarity with CRM systems and practices.
• A high school diploma or equivalent qualification.
• Basic understanding of Amazon's products, services, and policies.

Perks & Benefits

• Competitive salary and a comprehensive benefits package designed to support your well-being.
• Opportunities for professional growth and career development within a global company.
• Generous employee discounts on Amazon products and services.
• Access to various health and wellness programs.
• Work in a modern, inclusive, and collaborative work environment.
• Regular team-building events and social activities.

Apply Now